Privacy Policy

We collect information you provide and information generated as you use Moss:

• Account & contact details — name, email address, mobile phone number, and password.
• Booking & activity — classes and appointments you book, attendance, waitlists, and preferences (e.g., favorite studios and trainers).
• Purchases — memberships, packages, and order history. Card details are processed by our payment provider; we store only limited, non-sensitive metadata (e.g., card brand and last four digits).
• Communications & consent — your messaging preferences and opt-in / opt-out records for email and SMS.
• Technical data — device, browser, and approximate location (used for the “studios near me” discovery feature when you grant permission).

• To provide bookings, memberships, and account management.
• To send transactional messages — booking confirmations and class / appointment reminders — by email and SMS (see our SMS Terms).
• To process payments and prevent fraud.
• To operate, secure, and improve the platform.
• To comply with legal obligations.

Your information is shared with the studio(s) you book with so they can provide their services, and with service providers who operate the platform on our behalf (e.g., hosting, payment processing, and email/SMS delivery). We do not sell your personal information. Mobile opt-in data and consent are never shared with third parties for their own marketing.

You can update your details in your account, opt out of SMS by replying STOP, and opt out of marketing emails via the unsubscribe link. Depending on your location, you may have rights to access, correct, or delete your personal information — contact us to exercise them.

We retain information for as long as your account is active or as needed to provide the service and meet legal obligations, and we use administrative and technical safeguards to protect it. No method of transmission or storage is 100% secure.

Moss is not directed to children under 13, and minors should be added and managed by a parent or guardian through a household account.

We may update this policy and will revise the date above. Questions? Email support@practicemoss.com.